100% Irish Owned Company

IT Hardware B2B supplier

Returns Policy

Returning a Product 

All returns to PC Systems Online require our RMA form mto be completed. Before Returning your purchase, please email rma@pcssystems.ie so we can process your return. You will be advised as to whether your return has been authorised or denied, and given further instructions on returning the product. In some cases the customer will be required to contact the manufacturer directly to authorise a return. PC Systems Ltd will advise customers in the event of such cases. RMA processing generally take between 1-4 business days depending on the manufacturer but can take longer for certain products.

Please note any items returned incorrectly as faulty or faulty due to user physical damage under dead on arrival or warranty terms will incur a €20 ex vat charge excluding all delivery cost. Please contact us on 021-4933166 if you are unsure if your item is faulty. 

If a product is faulty on receipt (Dead on Arrival) they are generally replaced with a new unit rather than repaired. There are certain exceptions to this rule.

Faulty After Use

Products that develop a fault after use are generally repaired rather than replaced. Some manufacturers require that the end user contact them directly regarding faulty products and not the retailer. In such cases please contact rma@pcsystems.ie and we will be happy to supply you with the manufacturer's contact details. Please note that your statutory rights are not affected, if you are having problems contacting/dealing with the manufacturer, we will be happy to assist you. The quickest route is usually always for customers to contact the manufacturer directly. There are some items that require troubleshooting at the source; an example is a router with connected to an internet connection.

Unwanted Goods

Unwanted or unsuitable products may be cancelled and returned to PCSYSTEMS LTD within 14 days of purchase, starting the day after receipt of goods, in line with the "Distance Selling Directive" as long as the goods are in a new resalable condition and the packaging remains in an as new state. Items should be tested without removing plastic protectors, unnecessarily opening accessories, installing permanent stands and any other action that will prevent the product from being resold as new. Doing so will incur a restocking fee or in some cases be rejected.

In such cases standard RMA procedures still apply. Goods must be returned at your own expense. Please note that this option is only available for home users, not business users.

Items that cannot be returned under the Cooling Off period include:

  • Goods made to order or special order items
  • Audio/video recordings when unsealed/opened by the consumer
  • Computer software or warranties when unsealed/opened by the consumer (this includes turning on a computer or device that contains software)
  • GPS units that have been used (unit gets activated on satellite discovery)
  • Electronically sent software/licences/warranties
  • Items that would be unhygienic to be resold

Incorrect product

If you have received the incorrect product, we request that you report it to us within 48 hours. Please do not open the incorrect product.

Missing items

If you missing items in your delivery which are not backordered, we request that you report it to us within 48 hours.

Dead Pixel Tolerance

LCD displays are made up of a set number of pixels and each pixel is made from 3 sub pixels; one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD's life. To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow.

ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. All reputable manufacturers conform to and support the ISO 13406-2 standard. The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.